The Dark Side of Process Efficiency (Part 2)

New Orleans MintI’m an efficiency expert.  My raison d’etre is to make businesses run better, faster, cheaper.  I love the work, which is challenging and rewarding, in more ways than one.  But in recent years, I see a darker side to what I do.

Efficiency increases the divide between employees who are capable of innovation and those who merely follow instructions.  In an earlier post, I mentioned three examples of how automation is taking away jobs, faster than any of us ever imagined, and in a wider variety of professions and industries.

At the present time, the easiest tasks to automate are the ones that don’t require the ability to think on your feet, or reason out problems, or innovate.  We’ve heard before that the drive toward automation and efficiency is increasing the divide between the educated and uneducated workforce.  The thought is that there are going to be fewer jobs in the middle income strata. Continue reading